Warranty

To provide an outstanding customer experience, we offer a global 3-Year warranty to all heater installations registered by Autoterm certified service centres.

The warranty is backed up by more than a thousand Autoterm certified service partners which you can find here:

AUTOTERM CERTIFIED SERVICES

Normal warranty is a 24-month manufacturer’s warranty. All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms expire under reaching one of the following conditions:

• air heater was used for more than 2000 working hours;
• liquid pre-heaters was used for more than 1000 working hours;

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

The warranty does not apply to defects resulting from:

• improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.
• force majeure: lightning strike, fire, flood, voltage fluctuations, accident;
• transport damages;
• exploitation, storage and transporting;
• repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM LLC on installation of the heater and warranty repairing;
• independent repair of heater or use of spare parts not approved by original manufacturer;
• use of wrong voltage;
• failure of the heater due to combustion chamber impurity;
• normal wear of consumable parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm LLC dealer in accordance with the warranty terms.

With the warranty case it is possible to contact any official partner (service point) of Autoterm LLC. The warranty only covers manufacturer’s defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may exercise the right to refuse an order within 14 calendar days from the date of delivery. To avoid any ambiguity, upon the receipt of the product make sure that it is fully consistent with the ordered product, non damaged, etc. 

We ensure repayment of the funds paid for the product within 5 working days from the moment of delivery of the returned order. If you wish to use the right of refusal, please consider the following recommendations:

• check the received product and do not use the heater or spare parts in it set in case of non-compliance;
• maintain the original packaging and assembly of the product;

To return the goods, you must submit a written declaration of withdrawal (including order No., buyer’s name and surname, content of the order) using our contact form within 14 days of receiving the goods (we will respond with a confirmation email containing the the return delivery address within two business days).

Rules for Return of Goods and Refund

We ensure the refund of the Internet order on the following conditions:

• products are received back in the same condition they were delivered;
• products are returned no later than 21 days from the time of delivery (otherwise we reserve the right to refuse the returned shipment and it will be returned to sender again);
• The purchaser shall bear the cost of return shipping for goods, except in cases where the return is due to the product not complying with the order (e.g., delivery of the wrong item or a defective product).
• the Consumer Rights Protection Law of the Republic of Latvia shall be observed without any restrictions.

Need help?

Contact us via [contact us] section.