Warranty

To provide an outstanding customer experience, we offer a global 3-year warranty to all heater installations registered by Autoterm certified service centres.

The warranty is backed up by more than a thousand Autoterm certified service partners which you can find here:

AUTOTERM CERTIFIED SERVICES

Normal warranty is a 24-month manufacturer’s warranty.

All replacement parts are warranted to be free from defects in material and / or workmanship for six months from the date of sale or the remainder of the original warranty period on the heater, whichever is longer, proof of purchase need to be submitted together with the warranty claim.

The warranty terms expire under reaching one of the following conditions:

• air heater was used for more than 2000 working hours;
• liquid pre-heaters was used for more than 1000 working hours;

The intent of the Autoterm warranty is to protect the original end-user of the heater from defects and provide free repair and replacement of defective parts in the manner provided herein.

The warranty does not apply to defects resulting from:

• improper installation, which is not in accordance with valid, supplied installation instructions or approved OEM applications.
• force majeure: lightning strike, fire, flood, voltage fluctuations, accident;
• transport damages;
• exploitation, storage and transporting;
• repair or adjusting, if they are conducted by the organizations, not authorized by AUTOTERM LLC on installation of the heater and warranty repairing;
• independent repair of heater or use of spare parts not approved by original manufacturer;
  use of wrong voltage;
• Failure of the heater due to combustion chamber impurity;
• While warranty is provided to the “original end-user”, it is to be administered and serviced through an authorized Autoterm LLC dealer in accordance with the heaters warranty terms.

The warranty also does not apply to normal wear of service parts: (filters, gaskets, glow plug screens and fuses are not covered by warranty)

With the warranty case it is possible to contact any official partner of Autoterm LLC. The warranty ONLY covers manufacturer’s defects; the warranty does not apply if the ordered part has been incorrectly, unprofessionally mounted or used, as well as in case of use of a poor quality fuel and another intentional or unintentional failure of the buyer/user.

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may exercise the right to refuse an order within 14 calendar days from the date of delivery. To avoid any ambiguity, upon the receipt of the product make sure that it is fully consistent with the ordered product, is not damaged, etc. Refusal of orders shall be made in writing within 14 days from the time of order delivery indicating the order reference (order No., the buyer’s name and surname, content of the order, proof of purchase).

We ensure repayment of the funds paid for the product within 5 working days from the moment of delivery of the returned order. If you wish to use the right of refusal, please consider the following recommendations:

check the received product — please do not use the heater or spare parts in it set in case of non-compliance;
• maintain the original packaging and assembly of the product;
• to use the right of refusal, the customer shall, by means of disambiguous notification (e.g., a letter sent by e-mail), inform ONE MANAGEMENT company, legal address: 1 k-2 Slokas street, Riga, LV-1048, Latvia, of the decision to refuse the order. To make sure that the period of the right of refusal is observed, it is sufficient if the customer sends the notification of refusal before the expiry of the period of the right of refusal.

Rules for Return of Goods and Refund

We ensure full refund of the Internet order amount on the following conditions:

• products are received back within 30 days from the time of purchase in the state in which they were delivered;
• we provide the opportunity to exchange the purchased and not used product within 28 days;
• we provide refund within 5 working days from the date of receiving original shipment back;
• refund for a product returned later than 30 days from the time of purchase will be refused and the product will be returned (unless the product is defective and you wish to exchange it for a new product which costs the same value as the returned product);
• the purchase amount of the returned product is refunded without the delivery cost. The exception is the case when non-compliance of the ordered product (different component or other non-compliance, etc.) is caused due to our error. The Consumer Rights Protection Law of the Republic of Latvia shall be observed without any restrictions.

 

Need help?

Contact us via [contact us] section for questions related to refunds and returns.